Last Updated: February 2026
At Crafted From Heaven, we collect personal information such as your name, email, and shipping address only when you place an order. This is used solely to fulfill your purchase.
Your payment data is processed through secure, encrypted gateways. We do not store your credit card information on our servers.
We only send newsletters if you opt-in. You can unsubscribe at any time using the link at the bottom of our emails.
We want you to love your handmade items. If you aren't satisfied, you may return unused items in original packaging within 14 days of delivery.
Due to the nature of handmade jewelry and beauty products, slight variations may occur. These are not flaws but signs of a unique, handcrafted piece.
For hygiene reasons, earrings and custom-made personalized items cannot be returned unless they arrive damaged.
To start a return, please contact support@craftedfromheaven.store.
Every item at Crafted From Heaven is made with love. Please allow 2-4 business days for us to craft and pack your order.
Shipping costs are calculated at checkout. We offer Standard and Express delivery options to suit your needs.
Once your order ships, you will receive an email with a tracking number so you can follow your package's journey.
Keep your pieces dry and away from perfumes or lotions to ensure they stay shining for years.
Yes! Our products come in beautiful, gift-ready packaging, perfect for someone special.
Check your tracking email or log into your account to see the latest status of your delivery.